FAQs

Parallax Policy Page

Welcome to Parallax.
By visiting or purchasing from our store, you agree to the following policies which ensure transparency, trust, and a smooth shopping experience.

1. Privacy Policy

At Parallax your privacy matters. We collect only the information necessary to process orders, improve your experience, and communicate with you about your purchase or future drops.

Information We Collect

  • Personal details: name, email, shipping/billing address, phone number, and payment info.

  • Order history and purchase details.

  • Technical data: IP address, browser type, and device information (to improve site performance).

How We Use It

  • To process and fulfill your orders.

  • To communicate order confirmations, updates, or customer support messages.

  • To send brand news or promotions (only if you’ve opted in).

We do not sell or trade your personal data. We share information only with trusted service providers (such as payment processors or shipping carriers) necessary to complete your purchase.

For any privacy concerns, contact us at contact@parallaxclothing.com

2. Refund Policy (Zero Return Policy)

All sales are final.
Because our pieces are made in limited quantities, we do not accept returns, exchanges, or refunds once an order has been placed.

Please review product details, sizing charts, and images carefully before completing your order.

If you receive a defective or incorrect item, contact us within 7 days of delivery at contact@parallax.com, and our team will review and resolve the issue.

3. Shipping Policy

Processing Time

Orders are processed within 2–5 business days after purchase. During product drops or restocks, processing times may vary.

Shipping Time

Domestic orders typically arrive within 3–7 business days after shipping.
International shipping times may vary depending on location and customs clearance.

Tracking

Once your order ships, you’ll receive a confirmation email with tracking information.

Lost or Stolen Packages

Parallax is not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the carrier. For any issues, please contact the shipping provider directly.

4. Terms of Service

By accessing our site or making a purchase, you agree to the following terms:

Use of Site

You may not use our website for unlawful, harmful, or fraudulent activities. All content, including logos, designs, and images, is the property of Parallax and may not be reproduced without permission.

Product Availability

We reserve the right to modify or discontinue any product without notice. Prices and availability are subject to change at any time.

Account Information

You agree to provide accurate and up-to-date information when placing an order. We are not responsible for delays or issues caused by incorrect details.

Limitation of Liability

Parallax is not liable for indirect, incidental, or consequential damages related to your use of our site or products.

Governing Law

These terms are governed by the laws of the State of California, United States.

Contact Us

For any questions regarding our policies, contact us at:
📧 contact@parallaxclothing.com
🌐 https://parallaxclothing.com
📍 Parallax — Santa Clara, California